Frequently Asked Questions

How do you staff the residence?

Our staffing ratio varies from 1 care giver to 4 or 8 residents. During the peak hours of the day, we plan for a 4:1 ratio. (4 residents to 1 caregiver). Our full time care givers work 10- or 12-hour shifts. Our part-timers help out during peak work hours. Care givers have several days off during each week to rest and recuperate. Our planned staffing ratios DO NOT INCLUDE additional hospice personnel like nurses or Aides, which further improves our staffing ratios!

Our simple staffing model is designed to make it easier for residents to become familiar with caregivers, and helps us promote consistency in care delivery.

Residents are also served by additional skill sets which are present during all or part of each day: activities director, Providence nurse managers, hospice or home health aides, hospice or home health nurses, and private resident companions.

Are nurses available? How are the homes supervised?

Providence is owned by Laurey Sherman, R.N., B.S.N. The Nurse-Owner makes rounds at least 5 days per week and is available on call 24×7. During rounds, we check the cleanliness of the home, the quality of meal preparation, medication accuracy, and verify that each resident’s care needs are being met. We also check for regulatory compliance. Laurey is assisted by a full time House Manager and a full time Night Supervisor.

What if my loved one needs help during the night?

Providence’s Night Care Givers are required to be awake during the night, promoting safety and providing assistance throughout the night. Night care givers also perform cleaning work and food preparation, in addition to doing the house laundry. We have a pendant call light system. For residents who can’t use a call light, we may schedule periodic night checks. We believe that healthy sleeping patterns are essential to good health, and can be developed, even for residents who have long-term habits of nighttime wakefulness. To encourage that, during the day we keep residents busy, engaged, and stimulated during waking hours. We discourage excessive napping. We report chronic night time wakefulness to the family and the physician.

What is included in my monthly Board and Care Fee?

Your monthly rate includes all help needed with bathing, grooming, dressing, taking medications, mobility, toileting, incontinence care, and feeding. We provide three meals and two snacks during the day. Finally, your rate includes all utilities and basic cable TV service in the living room and in some selected bedrooms.

How do you prevent boredom?

At Providence, we have a dedicated activities director who works four days a week. Our daily activity schedule consists of physical exercise and cognitive and spiritual stimulation and, on occasion, fun outings to local community events.  Several times a month we celebrate world and historical events and reminisce about times past. We always celebrate together holidays and birthdays with family style pot-luck meals.

Does Providence offer Transportation?

We do not have a “van” or other system to take residents outside the home. We do provide a list of recommended and reasonably-priced individuals who have years of experience providing transportation and companion services to Providence residents. Our group outings are done caravan-style; families pitch in and we all travel together, everyone helping get residents to where we’re going. It makes it a community event, and we have a lot of fun!

What about getting Mom to her doctor’s appointments?

We have a great relationship with a team of medical professionals who makes house calls regularly. This team includes a nurse practitioner and an internal medicine doctor, and they work with Providence Nurses to address our resident’s basic healthcare needs. It is your option who will be your loved one’s primary physician. But using this team can really help cut down on the frequency of doctors office trips.  If you wish to continue to use your own doctors, that is fine with us too!

Are pets allowed?

At Providence we understand how important animal friends can be to our sense of well-being. Pets are allowed as long as the resident is able to care for them, and as long as the animal does not inconvenience or cause health issues to other residents. Pets are approved on a case-by-case basis.

Do you have a Hair Dresser? What about Podiatry or a Dentist?

We can assist families who need hair dresser, podiatry, or dental services. We have relationships with outside providers which can make house visits.

What happens if my loved one becomes bed-ridden or gets very dependent? Will they have to move out?

Providence is a dedicated proponent of aging-in-place. We strive to make this the last place you will ever have to move your loved one. We make extensive use of home health and hospice services to provide the medical and nursing care your loved one needs as she ages or becomes ill. The State of Georgia permits our residents to age in place once they become bedridden, as long as a State Waiver is granted. Our philosophy is this: if the family wishes it, and whenever possible, we will request a State Waiver to age in place, so that every Providence resident may pass away peacefully at home under hospice care.

I’m worried about price increases.

We never want to lose an existing customer over money. Our prices are fair and in the mid-range for our market. Providence offers FIXED AND FLAT RATE PRICING which means once you are admitted, your rate will never go up. Please see our Price List to see how we calculate Fixed Rates.


Providence of Alpharetta

For More Information call 404-824-1008

To Speak to a Resident call 770-410-9447

Fax 770-216-1604